GIFT COUPON
PROCEDURE FOR EXAMINING CONSUMER COMPLAINTS
Valid from: 2026-01-12
1. A consumer who believes that his rights or legitimate interests have been violated has the right to file a complaint regarding the products sold by us in the online store www.apadent.lt.
2. The complaint is submitted in writing by e-mail to info@apadent.lt or via the contact form on the website.
3. Please indicate in the complaint:
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name, surname (or name of legal entity),
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contact details,
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the substance and factual circumstances of the complaint,
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the desired solution,
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available documents or other information substantiating the complaint (if any).
4. Upon receipt of a complaint, we will examine it and provide a response no later than 14 (fourteen) calendar days from the date of receipt of the complaint, unless legal acts provide for a different deadline.
5. If the consumer is not satisfied with the response we provide or the response is not provided within the specified time limit, the consumer has the right to apply to an out-of-court consumer dispute resolution institution.
6. Consumer disputes in Lithuania are handled by:
State Consumer Rights Protection Service (SCPS)
Address: A. Goštauto St. 12, 01108 Vilnius
Website: https://vvtat.lrv.lt
Electronic dispute resolution system: https://www.epaslaugos.lt
7. The consumer also has the right to use the European Commission's online dispute resolution platform (ODR):